Did you ever call for support and got stuck in a decision tree? If you did, you weren’t talking to VKW. Our tech support personnel will go right to the core of the problem. We call that Asynchronous Tech Support.
The pioneer in Asynchronous Call Center Operations, VKW has systematized learning, sourcing and facilitating to help customers optimize their operations outside the constraints of time and place. Central to this is VKW’s belief that our core competencies offer numerous advantages to our customers, with Asynchronous Tech Support as a pinion in our operations.
While Asynchronous Tech Support may be expensive, our reputation in the industry makes it a pragmatic proposition.
Grow your business with Virtual Knowledge Workers.

Customer service is a crucial part of business. Providing your customers with pre- and post-sales support ensure not only satisfaction and repeat business, it also brings ample opportunity for new customers through positive word of mouth.
Entice more clients, and more profit, by presenting your customers with impeccable Customer Service solutions from VKW.
At VKW, Customer Service solutions are custom designed to fit each businesses’ wants and needs, while appealing to the customers’ highest satisfaction. We make sure your business sets itself apart from the competition by adopting Customer Service principles that continually raises the bar higher than your customers’ expectations. With representatives that are highly-trained, well-educated, and immensely patient, you can rest assured that your customers’ wants and needs are delivered at the highest possible standard.
Grow your business with VKW Customer Service solutions.

At VKW, Content Moderation means keeping your online community on target with your mission. Engage your customers in a more organic relationship through social media, significantly reduce legal liabilities, and enjoy the freedom from more mundane tasks such as regulation of comments and photos, so you can focus more on what you do best.
VKW’s Content Moderation has the warmth of real human interaction. Our content moderators are well-trained customer service representatives, who understand the real message… and the true emotional connection behind each social media post, profile, picture, and chat conversation. VKW’s Content Moderation will help you defuse tense situations early at the core, reduce legal liability significantly, evade public relation debacles, and avoid customer service issues. Our expertise covers moderation of social networking profiles, chat rooms, message boards and discussion boards. We…

• Remove offensive or copyright pictures
• Blur out faces, or rotate pictures
• Remove spam and fake accounts
• Observance to government protocol
• Advise customers about adherence to guidelines
• Early intervention against ‘flaming’
• Stimulating invigorating discussions

…all in accordance to your specific needs and guidelines. Did we mention we can do this in multiple languages?
Keep your content moderation personal.

Ordering online and over the phone has become a go-to for your customers who want to purchase your products and services from the comfort of their homes or offices, and fulfilling their orders with the best quality call-in service is of utmost importance. Increase your customer-base and provide your loyal patrons with quality ordering services that rewards you with increased revenue and lowered HR expenses.
VKW guarantees your customers a fast and effective service that keeps the essence of dealing with warm human contact. Our call center agents are specifically trained to greet every caller with a friendly and happy voice – to make each call a positive, pleasant and convenient experience.
At VKW, our call center agents take the right amount of time to fill and process orders properly and recommend the right add-ons for the order placed to maximize your high-margin cross-selling opportunities. Our call center can handle:

Make call-in ordering a part of your revenue stream.